McLaughlin Young Employee Services was founded in 1987 as an external provider of EAP. Today, licensed counselors are available 24 hours a day, 365 days a year to provide short-term face-to-face or telephone counseling sessions. EAP is a principal product for McLaughlin Young Employee Services, not a secondary, add-on product. This focus is evident through the quality and value of McLaughlin Young EAP.

There are many distinguishing factors that set McLaughlin Young's EAP apart from other EAP providers.

Built-to-Suit Model - In addition to a traditional EAP, McLaughlin Young offers clients the unique opportunity of building an EAP to fit their particular needs. No two companies have the exact same needs. The Built-to-Suit Model ensures that a company is only paying for the services it has requested.

Face-to-Face Counseling - McLaughlin Young provides the option of face-to-face or telephonic assessments and counseling for all clients regardless of the nature of the problem. Short-term counseling includes 1-3, 1-6 or 1-8 session models. Clients can be self-referred or referred through their employer.

Personal Service - Telephones at McLaughlin Young are always answered in person, not by automation, 24 hours a day, 365 days a year by professional counselors with master's level education or higher. Quality assurance standards require all calls be answered within five rings regardless of location or time of day.

Unlimited Access - There is no limit to the number of problems per employee per year. Counselors offer daytime and evening appointments for the convenience of their clients. Typical access to a counselor is no more than 25 miles while rural access is 40 miles or less.

Timely Response - McLaughlin Young is committed to timely response to all calls or requests for assistance. Life threatening emergencies are seen face-to-face within one hour of the call. Non-life threatening emergencies are seen face-to-face within six hours of the call. Urgent issues are seen within 48 hours of the call. Routine issues are seen within five business days (majority within three business days).

Account Management - Account managers provide timely follow-up and case management on all cases. Unlimited managerial telephone consultations are included. Comprehensive utilization reports are distributed quarterly providing detailed statistics and color graphics depicting an organization's usage of the EAP. Year-to-date reports are also available upon request.

Unique Services - McLaughlin Young offers a language interpretation service over the phone in 140 languages. After-termination services and retirement services are available for up to three months following the employee's last day. Bereavement services are accessible to the employee's family for up to three months following the death of the employee.  Expatriate Support Programs are available to coach and support expatriates, their families and their organizations to ensure the success of global assignments.

Promotion of Services - In order to maintain ongoing awareness and usage of services, McLaughlin Young provides a wealth of promotional materials including brochures, newsletters, posters, wallet cards and payroll flyers. A majority of the promotional materials are offered in English, Spanish and French.

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